Erica Hand Receives Customer Service Representative
Certification

Released on = September 13, 2005, 6:06 am

Press Release Author = MMI Associates, Inc.

Industry = Small Business

Press Release Summary = Tom Carpenter, Co-Founder of Carpenter, Cammack & Associates, Inc., has announced that Erica Hand, Branch Service Coordinator at the firm’s Charlotte office, has received her Customer Service Representative (CSR) certification

Press Release Body = MMI Associates, Inc.
7406-H Chapel Hill Road
Raleigh, NC 27607
(919) 233-6600 • (919) 233-0300 (fax)
patty@mmimarketing.com

For Immediate Release
Contact: Patty Briguglio (919) 233-6600

Erica Hand Receives Customer Service Representative Certification
Branch Service Coordinator At Carpenter, Cammack & Associates, Inc.
Receives Certification In Customer Service

Charlotte, NC – Tom Carpenter, Co-Founder of Carpenter, Cammack & Associates, Inc., has announced that Erica Hand, Branch Service Coordinator at the firm’s Charlotte office, has received her Customer Service Representative (CSR) certification. Hand attended the CSR Development Program, which was provided by Hartford Financial
Services Group, from June 13th-July 22nd. The program was held in two parts, consisting of in-house training from June 13th – July 8th and then classroom instruction from July 11th – 22nd. The certification will allow her to further assist Account Managers and other staff in providing specialized insurance and risk management services to clients.

“The CSR Program has become a valuable educational resource for all employees of agencies, insurance companies, or insurance-related businesses,” said Carpenter.“At Carpenter, Cammack & Associates, we pride ourselves on offering the knowledge, skill, and experience in our professionals that ensure our clients’ receive the highest level of insurance and risk management services.”

About Erica Hand:
Erica Hand, a native of Vicksburg, Mississippi, graduated from the University of Mississippi in 2002 with a Bachelor of Science degree in Merchandising and a minor in Business. She joined Carpenter, Cammack & Associates, Inc. in 2003 as Branch Service Coordinator.

About Carpenter, Cammack & Associates, Inc.:
Carpenter, Cammack & Associates, Inc. is a full service commercial insurance agency specializing in insurance and risk management services. The firm, headquartered in Charlotte, North Carolina and founded in 1992 by Thomas Carpenter and Chris Cammack, offers a complete range of commercial insurance products including general
liability, workers’ compensation, commercial property damage and much more. The firm, with offices in Charlotte, Raleigh, Fayetteville, and Greensboro, provides commercial insurance products and risk management support to businesses throughout the Southeastern United States. For more information, please call 1-800-968-1631 or
visit the website at http://www.ccainsurance.com.

Media and Press Contacts:
MMI Associates, Inc.
Patty Briguglio
919-233-6600
Patty@mmimarketing.com

(end)

Web Site = http://

Contact Details = MMI Associates, Inc.
7406-H Chapel Hill Road
Raleigh, NC 27607
(919) 233-6600 • (919) 233-0300 (fax)
patty@mmimarketing.com