Released on = April 4, 2006, 8:35 am

Press Release Author = Talisma

Industry = Telecommunications

Press Release Summary = Talisma® Corporation, the leading provider of enterprise
Customer Interaction Management (CIM) solutions, today announced that it received
the highest ranking in overall suitability for its self‑service offering in
JupiterResearch\'s recent online self-service report.

Press Release Body =
London, UK - April 4, 2006 - Talisma® Corporation (www.talisma.com), the leading
provider of enterprise Customer Interaction Management (CIM) solutions, today
announced that it received the highest ranking in overall suitability for its
self‑service offering in JupiterResearch\'s recent online self-service report.

This comprehensive report examines the current state of the online customer
self-service market, providing insights on the market landscape, outlook, and
recommendations. JupiterResearch surveyed consumers and service executives as well
as the principals and customers of Talisma and other leading companies in the online
self-service industry.

\"Talisma scored highly for reporting, and its knowledgebase management capabilities
are superb,\" according to the JupiterResearch report, \"Online Self-Service: The Slow
Road to Search Effectiveness. \"Additionally, clients expressed high satisfaction
levels across the board. Its customer interaction management focus is well
supported by its touch point escalation capabilities, and overall reporting
functionality is excellent.\"

JupiterResearch\'s online self-service evaluation was based on: overall business
value, measured by criteria such as ratio of self-service clients to overall client
base, functionality, customer retention and support; market suitability, based on
elements such as pricing, scalability and usability; and breadth, which includes
revenues, number of clients and profitability.

\"Consumers want to choose how they interact with suppliers and they are increasingly
turning to the Internet for information gathering and problem resolution,\" commented
Dan Vetras, CEO of Talisma. \"An intelligent and integrated knowledge management
system is an integral component of any comprehensive customer interaction management
solution and is critical to customer service organisations\' ability to provide fast,
accurate and relevant information without human involvement. It is truly exciting to
be recognised by JupiterResearch for our knowledgebase solution.\"

To download a complimentary copy of JupiterResearch\'s Online Self-Service report,
visit www.talisma.com/jupiterreport.


About Talisma
Talisma is a global provider of Customer Interaction Management (CIM) solutions that
enable businesses to deliver a truly exceptional customer experience. Talisma\'s
solutions integrate the power of email, phone, chat, and self service with a robust
and mature customer interaction management Web services platform, comprehensive
analytics, and a system-wide knowledgebase. Talisma\'s global customers include AOL,
Aviva, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council,
Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney
Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging.
For more information, visit www.talisma.com.



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Web Site = http://www.talisma.com.

Contact Details = James Delves
020 8339 4420

jamesd@wildfirepr.co.uk