Managed Services Providers Offer Unlimited Technical Support

Released on = February 20, 2007, 9:50 am

Press Release Author = SecureMyCompany, Inc.

Industry = Computers

Press Release Summary = SecureMyCompany helps Managed Services Providers to offer
unlimited technical support using TecLink Helpdesk Services

Press Release Body = Encino, CA - February 21st, 2007 -- SecureMyCompany and TecLink
join forces to deliver an industry-leading helpdesk solution for Managed Services
Providers. SecureMyCompany customers can now offer their clients unlimited, remote
technical support from a US-based helpdesk starting at only $25/month MSRP.

Leveraging the trend towards outsourcing and a growing dissatisfaction with offshore
support, TecLink's domestically based support agents and system engineers provide
Managed Services Providers with Level 1 and Level 2 technical support for their
clients. All services are performed in the MSP's name with seamless coordination
between the client, the MSP's office and the helpdesk. The TecLink maintains agents
and engineers throughout North America via a virtual call center and offers 24x7
coverage including holiday support.

"We're not just your standard, reactive, break-fix helpdesk service", said Les
Stevens, Executive Vice President and Channel Chief, "we ensure the MSP's clients
are more productive by answering their "how-do-I" questions and providing
just-in-time virtual training for specific applications."

TecLink already serves some of the biggest names in the Managed Services industry.
As a private label helpdesk provider, the company stays behind the scenes providing
customer support while integrating seamlessly with the MSP's field services. Over
95% of all support calls are addressed by the helpdesk using TecLink's remote
control technology. Support requests that require an onsite visit are transparently
escalated to the Managed Services Provider's office along with all pertinent
information to quickly resolve the problem.

"Managed Services Providers are under constant pressure to resolve support issues
quickly while keeping costs to minimum. They also understand technical support can
be the least profitable service they offer" says Frank Hughes, Vice President of
SecureMyCompany. "SecureMyCompany and TecLink provide a cost-effective solution to
this growing problem by providing support services that compliment, not replace, the
MSP's existing support services."

SecureMyCompany continues to redefine the way in which VARs, OEMs and other IT
Professionals provide Managed Services. SecureMyCompany is the industry's first
service to offer a comprehensive Managed Services solution delivered through a
single, web-based console.
More information about SecureMyCompany can be found at www.SecureMyCompany.com.

Availability and Pricing
Helpdesk Services for Managed Service Providers are available now for new and
existing SecureMyCompany customers. Unlimited, remote technical support starts at a
monthly price of $25/workstation and $49/server (MSRP) under their one year
agreement. Pricing and additional information can be found at
www.SecureMyCompany.com.

About SecureMyCompany, Inc.
SecureMyCompany provides Managed Services solutions for VARs, OEMs, and other types
of IT Service Providers. SecureMyCompany provides system administrators with
comprehensive solutions to manage hundreds of computers and users across multiple
domains, locations and organizations. SecureMyCompany is privately funded and is
headquartered in Encino, California.

About TecLink Corporation
TecLink is a leading provider of domestically based private labeled Level 1 and
Level 2 Helpdesk services exclusively marketed through the MSP, Reseller and OEM
channels. TecLink Corporation is recognized by CRN Magazine as One of the Top 75
Emerging Technology Vendors in 2006. TecLink is a privately funded corporation
headquartered in Denver, Colorado. Additional information about TecLink can be
found at www.teclinkcorp.com.

# # #


Web Site = http://www.SecureMyCompany.com

Contact Details = SecureMyCompany, Inc.
15821 Ventura Blvd. #275
Encino, CA 91436
Press@SecureMyCompany.com
http://www.SecureMyCompany.com

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