Stellar Call Centres expands internationally into the Philippines
Released on = February 5, 2007, 5:24 pm
Press Release Author = Stellar Call Centres
Industry = International Trade
Press Release Summary = Stellar Call Centres, a market-leading contact centre outsourcing provider, today announced the establishment of a new business process outsourcing facility in the Philippines.
Press Release Body = Stellar Call Centres, a market-leading contact centre outsourcing provider, today announced the establishment of a new business process outsourcing facility in the Philippines, to service domestic and international clients seeking a low-cost offshore outsourcing solution.
The Philippines centre will house contact centre and business processing services, and is located in Makati City, Manila. Client Services will continue to be provided by the Australian-based management team.
"Expanding into the Philippines builds on Stellar's impressive growth over the past 8 years during which we have established a domestic network of nine call centres employing over 3,000 Australians" said Steve Morphett, Chief Executive Officer, Stellar Call Centres. "We are now in the unique position of being able to offer clients complete location flexibility, whether it's local, interstate, multi-state, offshore or a combination of locations."
Due to historical ties and cultural affinity with the United States, the Philippines offers a high degree of written and spoken English proficiency as well as familiarity with Western political, educational, legal, and accounting conventions.
The Philippines has an abundant labour pool that is young, motivated, educated, and proficient in the English language. Labour is cost effective, and telecommunications services have been deregulated, resulting in abundant bandwidth and low telecoms costs between the Philippines and global destinations.
Richard Mann, Director Business Development, Stellar Call Centres said that "Stellar has received interest from a number of domestic and international companies who are exploring the option of outsourcing call centre and business process services offshore".
About Stellar Stellar Call Centres is one of Australia's leading outsourcing providers, with nine call centre sites around Australia employing over 3,000 staff, and one call centre site in the Philippines under the name Stellar Global Solutions Philippines. Stellar also offers advanced data capture, document management, workflow automation technology and outsourcing solutions through Stellar Business Process Solutions. Stellar's consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue per customer. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com