Released on = August 28, 2007, 3:57 pm

Press Release Author = Ultimus

Industry = Software

Press Release Summary = With the Ultimus BPM Suite If Latvia Reduces Time to
Decision from 10 Days to 15 Hours for Insurance Claims Submitted by Car Dealers

Press Release Body = Ultimus, the #1 provider of Business Process Management (BPM)
and workflow software and solutions, with more than 1,600 customers worldwide, today
announced that If Latvia, Latvian subsidiary of the leading property and casualty
insurance company in the Nordic region, is using the Ultimus BPM Suite to speed up
its automotive claims handling process and involve car dealers and car repair shops
to participate in it.

Before If Latvia deployed the Ultimus BPM Suite, customers had to visit the office
of their insurance company and a car dealer several times to have their claims
processed in person.

Using the Ultimus BPM Suite's programming-free process modeling, development
environment, flexible integration, workflow capabilities, powerful management tools
and easy-to-use Web interfaces for process participants, If Latvia has become the
first insurance provider in Latvia to automate its claims handling process,
resulting in significantly improved operational efficiency. Today, instead of
visiting their insurance company to submit automotive claim, customers can go
directly to the car repair shop and have everything taken care of there-vastly
improving customer satisfaction.

"Using Ultimus, the turnaround time for claims handling is as little as three hours,
starting from the minute the customer first notifies us about the damage they've
sustained to the moment their car is completely repaired," said Oskars Hartmanis,
head of the Claims Department at If Latvia and Baltic.

In addition, If Latvia has seen the following improvements by implementing the
Ultimus BPM Suite:

-Reduced average time to decision from 10 days to 15 hours for the automotive claims
submitted by car dealers
-Less manual work for If employees
-Automated communications
-More loyalty from partners and customers

"Ultimus has changed the way we do business with our partners - both car dealers and
car repair shops. Using BPM, If Latvia is one again ahead of its competitors because
we are able to do more than accept a claim notification from the customer. The
process of automotive claims handling has become very streamlined - we automatically
redirect customer Web applications and the customer himself to the car repair shop
of his or her choice without the need to visit If Latvia's office. The best time and
cost savings for us and for the customer comes from small-sized claims being
processed using Ultimus," added Hartmanis.

"Ultimus was able to easily integrate with our core insurance system, and improve
the quality of claims decisions as well as sales results," said Janis Kesteris, head
of If Baltic & Russia's IT Development Unit. "This has meant less time spent on
decision-making regarding claims payments, less manual labor for employees, and
faster claims processing for our customers and repair shop partners. If Latvia is
known as the most innovative insurance company on the local market and as the first
to start selling policies online. Just five months into the online sales, the
company is seeing 10 percent of all private segment products being sold via the web.
The improved claims handling process multiplies the success of the sales department.
Our investment in the Ultimus project truly reinforces our status as the most
innovative insurance company operating in Latvia in terms of technologies and modern
services."

"Organizations such as If Latvia are realizing that BPM is a catalyst for
streamlining the most important processes across the entire enterprise," said Rick
Thompson, Chief Marketing Officer for Ultimus. "We're very pleased that If Latvia is
using our software in novel new ways to drive customer satisfaction, improve overall
efficiencies and gain a competitive edge in what is an increasingly competitive
industry."

About Ultimus

Ultimus is the leader in human-centric, adaptive Business Process Management (BPM).
Long recognized as an industry pioneer, Ultimus has automated more processes than
any other BPM vendor worldwide. The company's award-winning technology adapts to
people, systems and change; is available in 16 languages; and is deployed by more
than 1,600 customers around the world. Headquartered in Cary, NC, Ultimus has
offices in North America, Latin America, Europe, Asia, the Middle East and
Australia, with market presence in more than 80 countries. For more information,
visit www.ultimus.com.

About If Latvia

If Latvia is the leading P&C insurance company in the Nordic and Baltic regions with
3.6 million customers and 6,400 employees. It provides high-quality insurance
products and services to both people and businesses. In addition, If actively works
to prevent damage and accidents, helping create a safer and more secure life for its
customers and the society at large.

Web Site = http://www.ultimus.com

Contact Details = Kim Baker
PAN Communications
978-474-190
ultimus@pancomm.com