Released on: March 26, 2008, 4:04 am

Press Release Author: CCSS

Industry: Computers

Press Release Summary: Mar 26, 2008 - CCSS, the IBM System i monitoring solution
specialist, announces a new customer from the financial services industry, Southwest
Business Corporation (SWBC) in San Antonio, Texas. SWBC is the latest company to
install QSystem Monitor, the functionally rich, IBM ServerProven performance
monitoring and management solution.

Press Release Body: SWBC is a diversified financial services company providing a
wide range of insurance, mortgage and investment services to financial institutions,
businesses and individuals. With offices across the country, SWBC relies on the
efficient management of their IT systems to service over 1,000 members of their own
user community. This user community relies on the optimal availability and
performance of their in-house applications in carrying out their essential core
business. Applications such as collateral protection insurance systems, loan risk
management systems, mortgage insurance tracking and excess flood systems ensure they
are able to process customer requests, create accurate assessments and offer expert
advice to their nationwide customer base.

90% of SWBC's business processes, including these crucial business applications and
additional network/operational systems management solutions, are run on the IBM
(iSeries) System i Platform consisting of 2 x 520-8330 model servers, each
partitioned three ways. SWBC can now provide their user community with an easily
understood, visual representation of how the system is running in real-time. Mike
Walding, Assistant Vice President System i Operations, says, "QSystem Monitor has
given immediate visibility to our user community and with that, comes accountability
for the systems team as well. It creates a pro-active environment for everyone
involved and real-time system issues have no place to hide. We can detect issues and
resolve them before they impact users - for a business that depends on 24/7
availability, that's incredibly important to us and meaningful to the bottom line."

Capable of monitoring virtually any component of the network regardless of whether
it is a defined group or individual object, job, subsystem, performance parameter,
historical transaction, temporary storage, journal receiver file or status of a
third party application, QSystem Monitor gives SWBC the flexibility to tailor their
monitoring needs to the exact requirements of their system set up. Five core modules
(System, Disk, Network, Job and Availability Monitoring) oversee the most important
systems performance elements, that left unmonitored, could have a serious impact on
system performance, availability and the user community. The highly graphical
interface offers at-a-glance monitoring of the entire network and ensures team
members are alerted to any instance of a breach in the defined threshold or status
of individual elements. Phase 2 of this project for SWBC will involve installing
CCSS's QMessage Monitor which will dramatically free up their in-house resources by
automating the majority of their message management issues and compliment the newly
visible system overview they have achieved with QSystem Monitor.

Mike Walding says, "Like most businesses in our industry today, we must set the
internal standards for availability and performance exceptionally high - it's an
extension of the service we offer to customers. While the System i is a very
reliable platform for us to achieve this, we can now look to solutions like QSystem
Monitor and QMessage Monitor to help us achieve an efficiency in managing our
resources that will contribute to our immediate and long term profitability."


For more information about CCSS visit: www.ccssltd.com

ENDS

About CCSS

CCSS develops, supports and markets IBM System i performance monitoring and
reporting, message management and remote management solutions. An Advanced IBM
Business Partner, CCSS develops powerful solutions to support some of the world's
most demanding System i environments across many industries including insurance,
banking, pharmaceutical and manufacturing. All CCSS solutions are IBM ServerProven.

Existing customers that rely on CCSS's feature-rich solutions include leading
organisations such as Volvo, Mattel, Newell-Rubbermaid, The Royal Bank of Scotland,
Siemens Medical, RWE npower and Waterstone's.

CCSS is headquartered in Gillingham, Kent, UK with key regional headquarters in
Raleigh, North Carolina, USA; Bonn, Germany and Makati City, Philippines together
with a global agent network spanning Portugal, Brazil, the Netherlands Switzerland
and Sweden.

www.ccssltd.com

Notes for Editors:

For further information
Tarnya Franks
CCSS (Europe) Ltd
tarnya.franks@ccsseurope.co.uk
+44 (0) 1634 370 444


Web Site: http://www.ccssltd.com/news

Contact Details: CCSS
Lynnbrooke Centre, Suite 100, Raleigh, NC. 27612. USA
P: 919.256.8260
F: 9193256.8271
E: us.sales@ccssltd.com