Released on: March 18, 2008, 1:57 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: Webinar will focus on comprehensive approach to knowledge
management to take customer experience and contact center performance to new levels


Press Release Body:

Mountain View, Calif. (March 18, 2008): eGain Communications Corporation
(OTC BB: EGAN.OB), the top-rated* provider of multichannel customer service and
knowledge management software for in-house or on-demand deployment, today announced
that it will host an online seminar featuring JupiterResearch and KMWorld on
Tuesday, March 18th, from 11:00 am to noon Pacific Time. The seminar will focus on a
new multidimensional approach to knowledge management (KM) that spans and integrates
critical aspects of knowledge management such as content, access, and process. The
presentation will also include trends in single-channel and multichannel knowledge
management, based on Jupiter's most recent research.

Featured Presenters
Andy Moore, Publisher, KMWorld
Zachary McGeary, Associate Analyst, JupiterResearch
Don Muchow, Senior Solutions Manager, eGain

Date and Time of Event
Tuesday, March 18th, from 11:00 am to noon PST

How to Register
To register, please fill out the registration form at:
http://www.kmworld.com/webinars/details.aspx?eventid=277&src=eg4

About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and
knowledge management software for in-house or on-demand SaaS deployment. For more
than a decade, the world\'s largest companies have relied on eGain to transform their
traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. Based on the Power of OneT, the concept of
one unified platform for multichannel customer interaction and knowledge management,
these hubs enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).
* 2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in "strategy", "customer service" product capabilities, "architecture
and platform", "product strategy", "corporate strategy", and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service - overall capabilities, knowledge management, architecture and
analytics

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

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eGain media contact
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com





Web Site: http://www.egain.com

Contact Details: Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com