Drishti and OneCall Partner to Provide Communications Technologies for BPO Industry in Bangladesh

Released on: August 5, 2008, 2:14 am

Press Release Author: Preeti Gaur

Industry: Telecommunications

Press Release Summary: Drishti-Soft Solutions, a leading provider of customer
contact management solutions for Contact Centers and Enterprises, partners with
OneCall, Bangladesh based outsourcing services provider to offer its award-winning
communications solutions to BPOs in Bangladesh.

Press Release Body: Gurgaon, 4 August, 2008 - Drishti-Soft Solutions, a leading
provider of Contact Center Solutions and Enterprise Communications Applications,
focused on simplifying Customer Interaction Management, has recently entered into a
partnership alliance with OneCall, Bangladesh based leading outsourcing service
provider. The underlying objective of the partnership alliance is to offer Drishti\'s
award-winning communications solutions to the call centers and enterprises in
Bangladesh. Under the terms of agreement, OneCall team, trained on Drishti's DACX
technology, would be providing Drishti\'s solutions along with 24x7 support and
services in Bangladesh.
Amazed by the double-digit growth and revenue generated by the BPO industry in
emerging countries, the BTRC (Bangladesh Telecommunications Regulatory Commission)
has issued licenses for call centers in Bangladesh.

\"Such a revolutionary step by BTRC would be a turning point in Bangladesh\'s economy.
It will definitely make a positive impact on the country\'s trade and commerce.
Bangladesh would soon witness an increase in the number or call centers,\" said
Reazuddin Mosharaf, CEO, OneCall, "We wish to be the pioneers in providing
end-to-end solutions and services in the outsourcing domain. Drishti shares our
philosophy of providing next-generation technologies to emerging companies paving
the way for their structured growth. Our association with it would enable us to
offer innovative and cost-effective communications technologies to the emerging
Bangladesh Call Center industry and add value to the economy.\"

Drishti has already become a leader in the Indian SMB segment. Its cutting-edge
solutions have further gained wide presence across Philippines and Middle East as
recognized by the three awards (2008 IP Contact Center Technology Award, Member\'s
Choice Awards 2008, BPO Times Award 2007). Partnership with OneCall will open new
gateways for Drishti to offer its innovative solutions to Call Centers and
enterprises in Bangladesh.

\"We are working towards creating advanced communications technologies to enable call
centers to increase their operational efficiency while reducing the Total Cost of
Ownership. Drishti\'s offerings are ideal for contact centers and enterprises in
rapidly-emerging countries like Bangladesh. Proximity to Bangladesh will further
help Drishti in providing faster support and quick resolution of issues. We believe
Bangladesh is all set to be a major player in outsourcing and there will be
investments in both International and Domestic Call Center space especially from
telcos, financial services, banks, and health institutions,\" said Sachin Bhatia,
co-founder and VP, Business Development at Drishti.

Drishti's all-in-one communications suite offers capabilities such as ACD, IVR,
IP-PBX, Voicelogger, CTI, MIS, Reporting, CRM, Agent and Process management for
outbound, inbound and blended call centers. The IP-based solution can be modeled as
per the new requirements with its SOA and MDA platform - enabling rapid development
of new capabilities and features, third-party integrations and easy scalability with
minimal investments on hardware and software licenses. Groundbreaking algorithms
developed by Drishti enable customers to register higher growth rates as proven by
the marked increase in their productivity. The predictive dialing algorithm based on
machine learning increases live connects by upto 400% which further leads to
increase in conversions of a telemarketing campaign by up to 50% as compared to the
nearest dialer solution. DACX technology platform ensures high uptime and offers
redundancy by eliminating single point of failure thereby ensuring business

Drishti\'s Solutions will empower BPOs and Enterprises in Bangladesh to increase
operational efficiencies and earn quick return on their investments.

About OneCall (www.onecallbd.com)
Onecall is recognized as the leading Business Process Outsourcing (BPO) services
provider in Bangladesh. Its Internet and telecom technologies in the Bangladesh BPO
center provide the perfect platform for customer service and support at par with
industry standards.

About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software & Enterprise Communications
Solutions. Drishti\'s award-winning flagship offering - DACX Contact Center Suite has
been a huge success in India and Philippines and has become the leader in the Small
and Medium Enterprises (SME) segment in India within a span of two years. Drishti
creates Communications technologies for the next-generation Enterprises, empowering
them to manage their needs to dynamically manage Business Processes, Interactions,
Workforce and Service Levels on emerging Unified Communications (IP Telephony,
Unified Messaging, Conferencing, Presence Management, and Application

Web Site: http://www.drishti-soft.com/

Contact Details: Drishti-Soft Solutions
SCO 36,Sec-31,Gurgaon , Haryana (India)

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