HyperQuality Adds Sales Veteran to Executive Team

Released on: September 26, 2008, 2:37 am

Press Release Author: Sarah Schwitters

Industry: Telecommunications

Press Release Summary: HyperQuality, Inc. the premier contact center business
intelligence firm, announced today the addition of Mike Schonberger as Senior Vice
President of Sales.

Press Release Body: SEATTLE (September 25, 2008) — HyperQuality, Inc.
(www.hyperquality.com), the premier contact center business intelligence firm,
announced today the addition of Mike Schonberger as Senior Vice President of Sales.
Schonberger, with 25 years of sales and marketing experience, will lead the sales
effort as the company continues to expand its software and services offerings.
“The arrival of Mike gives HyperQuality a seasoned executive with both software and
services sales experience,” said Chris Coles, President and Chief Executive Officer
at HyperQuality. “Mike's history of successes in both large companies and startups
will be instrumental to the evolution of our sales approach in the services and
software business.”
Before joining HyperQuality, Schonberger was Vice President of Sales & Marketing for
National CineMedia, the nation's largest in-theater advertising network selling
national advertising and events to corporate clients. He was instrumental in
creating a corporate events business, which utilized theaters and a purpose-built
digital content/broadcast network that interconnected over 1,400 locations around
the country. Schonberger also served as Vice President of Sales at Qwest Digital
Media and Williams Communications. Earlier in his career, Schonberger was a regional
sales director for Sprint.
“HyperQuality is defining a new category of business intelligence services focused
on the quality, productivity and effectiveness of customer interactions and I'm
delighted to be a part of the team,” said Schonberger. “I look forward to providing
HyperQuality clients with actionable insight on how they deal with their customers
through innovative software and services.”

About HyperQuality, Inc.
Founded in 2003, HyperQuality (www.hyperquality.com) is the leading provider of
third-party quality assurance and business intelligence for contact centers. With a
strong focus on call center operations, the company evaluates millions of
interactions annually between contact center agents and customers and, using
advanced analytics, generates actionable feedback to drive performance improvement.
Ultimately, HyperQuality helps companies including some of the most well-known names
in the travel, retail, financial services, education and utility industries -
improve the quality and effectiveness of their customer interactions. In addition to
quality evaluations, HyperQuality collects, evaluates and analyzes other forms of
customer data, including customer and employee surveys; shopping experiences and
marketing programs.
HyperQuality is a global business with corporate headquarters at 316 Occidental Ave
South in Seattle. For more information, call (206) 283-7119 or visit

Web Site: http://www.hyperquality.com

Contact Details: 1118 Post Avenue
Seattle, WA 98101
Phone - (206) 283 7119
Fax - (425) 952-1413
Email - info@hyperquality.com

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