Custom Direct Wins the Gold Award at the 24th Annual Maryland Performance Excellence Awards
Released on: March 27, 2009, 9:27 am
Author: Stephanie Demetriou/Custom Direct
The MPEA program serves to support Maryland organizations in
their continuous improvement efforts. It recognizes and spotlights
role model organizations whose performance is worthy of emulation.
Since 1997, Maryland’s awards program has been based on the Baldrige
Criteria for Performance Excellence, a national standard for
excellence, administered by the National Institute for Standards and
Maryland organizations that are progressing in their journey to performance
excellence are recognized with Maryland Quality Awards at four levels- Gold, Silver,
Bronze and Certificate of Recognition. The Gold award is presented to organizations
that demonstrate an effective, systematic approach responsive to the basic
requirements of most criteria items. The award application process emphasizes
organizational learning and improvement. Applicants conduct a self-assessment of
their organization and utilize the written feedback report to improve the way they
manage their organization.
Custom Direct’s journey to world class began in 2004 with the integration of the
Baldrige Criteria for Performance Excellence and LEAN principles as the cornerstones
for continuous improvement and building a culture of excellence. Custom Direct’s
first submission to the MPEA earned them a site visit by a team of Examiners from
various industries and this very prestigious award.
Tanya S. Cook, the company’s Director of Quality, who has served as an Examiner for
the MPEA and Malcolm Baldrige National Quality Award (MBNQA), sees this award as a
significant milestone in the company’s continued journey to World Class excellence.
About Custom Direct:
Offering an array of products, Custom Direct is an environmentally friendly company
that has been operating since 1992. Initially only producing checks and advertising
through 4checks.com, Custom Direct has grown to meet other consumer needs as well.
Through GigglePrint.com, Custom Direct produces other stationery products and custom
designed and printed items. Finally, Custom Direct has begun offering anti-fraud,
credit card protection, and identity protection and restoration services through its
EZShield brand. With so much to offer, Custom Direct truly has something for
Contact Details: 1802 Fashion Court
Joppa, MD 21085
410-679-3300 ext. 2453