BT Business IT Support Manager Battles Printergeist
on: June 8, 2009, 6:45 am
Author: BT Business
businesses clocked up a massive 22,000 calls to BT Business IT
Support Manager between January and March 2009, and sales doubled
over the period, as more small businesses look to down-the-line
IT support rather than risk downtime during the recession.
the three months, the bulk of calls were requests for network
and mail assistance, with email help triggering more than a quarter.
Virus and security issues alone prompted nearly 10 per cent of
BT Business IT
Support Manager help desk contact.
most operating system, server and back-up issues are easily resolved,
BT Business took a little longer to solve some of the stranger
customer requests. One customer was convinced that a poltergeist
was changing the print server settings, one didn't plug in their
router's power because it was wireless, and another asked for
help to cut a CD to fit a PC floppy drive.
Dell, general manager, IT services, BT Business said: "Most
IT problems will flummox the best of us, but there is a serious
message behind these funny stories. In the current economic climate
firms can't be off line for any length of time so we'd advise
customers to refer to a team of dedicated experts who are fully
equipped to deal with the problem. We are experiencing new highs
in the volume of requests for help, as more and more of our customers
rely on PCs to run their business."
dedicated business service, BT Business IT Support Manager is
a business service for personal computers running either MacOS
or Windows. BT advisors provide straightforward, jargon free,
advice and support over the phone. The team of BT computer experts
provide a cost effective alternative or enhancement to an in-house
IT support team, and can fix problems by accessing a computer
remotely through the customer's broadband connection - whether
from BT or another ISP.
Notes to editors:
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business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended 31 March 2009,
BT Group's revenue was £21,390 million.
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