DGL Wow’s Client with IES Technology
Released
on: September 29, 2009, 3:12 am
Author: IES, Ltd.
Industry: Transportation
& Logistics
When
Linda Snyder, President of freight forwarder Diversified Global
Logistics (DGL), purchased the Memphis branch of Forward Logistics
Group in 2007, she quickly realized the challenges presented by
a name change, "All our customers knew us by another name,
and everyone was a little skittish at first. We knew we had a
few hurdles ahead.”
“We
knew we were up for a challenge,” adds Bernie Snyder, Vice
President at DGL, “One particular shipment comes to mind.
In this case, I think it might be best to explain this as a narrative,
just as we experienced it. Our German agent had an MD10 aircraft
grounded at Frankfurt needing major repairs to one of its Rolls
Royce engines,” narrates Bernie Snyder, “Aircraft
on Ground (AOG) shipments are always ‘hot’, but this
shipment was ‘on fire’. The engines could only be
repaired at the Rolls Royce RR-Tay facility outside of Dallas.”
“However,
there was more at stake here than just the potential for short-term
loss. Our customer was building a relationship with a new account
and was concerned about the potential loss of goodwill and trust.”
“We
orchestrate everything to ensure the process goes smoothly,”
Customs Broker Ron Davis explains, “If you think about it,
AOG by its nature is a ‘hiccup’ in the system where
something is broken. The trick is how to create order out of a
situation which is inherently chaotic. We’re not the ones
fixing the aircraft, but we’re the ones who ensure that
everything is on-hand and on-time. In a sense, we’re like
a surgical team ensuring that the surgeon has all the tools on
hand. There are a lot of details that have to mesh perfectly to
ensure that the process runs smoothly.”
“In
this case, right at wheels-up, we already had all the AMS information
on hand. IES products www.iesltd.com
allowed the freight to be pre-cleared well before arrival. We
were already speaking to the flatbed dispatcher before the flight
landed, and the engine was soon on its way to the RR-Tay repair
facility.”
Linda
Snyder then comments from a higher-level perspective, “What
makes a world class forwarder is repeated success and consistency.
In all honesty, we would not be able to compete at this level
without IES technology. The IES Web Tracking system is branded
as DGL, bringing us up a notch in our level of service offerings.”
She concludes, “In the end, the name change to DGL has shown
that we are truly a stronger company. IES technology has helped
DGL step up to the forefront of the industry.”
About
DGL, Inc.
Diversified Global Logistics is an international and domestic
freight forwarder and customs broker located in Memphis, Tennessee,
providing tailor-made global services including domestic and worldwide
air and ocean transportation, customs clearance, documentation
preparation, 3PL services, supply chain management, warehousing,
distribution and fulfillment solutions. The DGL AOG team delivers
proven solutions to each situation. Please visit http://www.dglintl.com
or contact Bernie Snyder at +1.877.521.5390.
About
IES, Ltd.
With
offices in the US and Hong Kong, IES, Ltd. is one of the largest
transportation software companies in North America. Celebrating
its 20th anniversary this year, the IES suite of import and export
solutions serves freight forwarders, NVOCC’s, Customs brokers
and other transportation intermediaries. IES’s product offerings
adjust to the changes and complexities inherent when doing business
in the global arena. As a result, the suite of IES solutions are
among the most customizable in the industry. Please visit http://www.iesltd.com
or contact Jason Kohler at +1-201-639-5000.
Contact Details: IES, Ltd.
445 Godwin Ave.
Midland Park, NJ 07432 USA
Tel. 201-639-5000
sales@iesltd.com
http://www.iesltd.com
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