SupportTrio: PHP Help Desk and Trouble Ticketing Script

Released on = December 30, 2004, 11:10 am

Press Release Author = ActiveCampaign, Inc.

Industry = Software

Press Release Summary = Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. Your visitors enjoy high-level support with fast and accurate support.

Press Release Body = Chicago, IL – December 29, 2004- ActiveCampaign, Inc. today announced the immediate availability of SupportTrio 2.0, integrated PHP help desk and trouble ticketing solution with email parsing. Unique to this version are an
admin calendar, to-do list, ability to email users within the help desk, an address book with contact list, private messaging, and more. Recently added features also include a file library for downloading files; a port scanner – server status
utility; ticket rating capabilities; improved ticket rollovers; “Assign Me” option that allows clients to assign themselves tickets at the click of a button; ability to edit tickets; view email headers (if post came through parser); and enhanced search options. SupportTrio is available for immediate product delivery through

ActiveCampaign at http://www.activecampaign.com/supporttrio/order.php
Orders include free updates and support period.

SupportTrio is a PHP trouble ticketing help desk that also includes the following: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file,
statistical graphing of reports, integrated knowledgebase, personalization options, troubleshooters and more. SupportTrio now includes a free ModernBill plugin that updates ModernBill’s client ticketing and FAQ section with SupportTrio's ticketing
and FAQ. Setup is simple and integration is seamless.

Pricing & Availability

SupportTrio is available for download worldwide and includes a central language file for language translation. Pricing is $279 for a single license with no recurring fees. Also available are monthly and yearly leased licenses in full and lite versions. A lite version is only $11.95 per month or $97 per year, while, full versions are $17.95 per month or $159 per month.

About ActiveCampaign, Inc.

Focused marketing and solution packages demand results. ActiveCampaign compliments a powerful suite of software tools with high end service options. Our client oriented culture is committed to providing stable software that is agile yet
powerful. Clients are impressed not only by the quality of our solutions but by the overall value. Our clientele ranges from Fortune 500 companies to small businesses throughout the world.

Web Site = http://www.activecampaign.com

Contact Details = Sales
Phone: (312) 922-3602
sales@activecampaign.com
9:30 - 5:30 Mon thru Fri

Support
activecampaign.com/support

Mailing
P.O. Box 544066
Chicago, IL 60654-0066

Headquarters
53 W. Jackson Blvd. #1660
Chicago, IL 60604

Fax
(312) 922-3603