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EPR Archived News |
De Vere Group cuts costs and enhances customer service with online payment solution from SecureTrading
Released on: February 01, 2012, 7:34 pm De Vere Group, operator of hotels, conference & training venues, golf clubs, luxury lodges and many other facilities across the UK, has implemented a solution from SecureTrading, the UK’s leading independent payment processor, to enable fast and secure online card payment services across its booking engines and websites. Since the implementation, customers can now complete bookings faster and easier than before, enhancing the overall customer experience. De Vere Group staff no longer have to manually download bookings, take the payments or encrypt the credit card numbers, as this process is now automated via the SecureTrading solution – a benefit that has drastically reduced administration costs. Another plus is that customer payments also reach De Vere Group’s bank accounts quicker. Joanne Stanford, Group IT Director at De Vere Group, comments: “We were looking to introduce an online payments system and wanted a partner that could work well with our web agency in terms of build as well as providing full PCI compliance and 3-D Secure validation. Having worked with SecureTrading on other projects for three years and recognised its customer-centric approach, we quickly realised it was the perfect partner. SecureTrading has provided an excellent level of service throughout the process, from the initial account set-up to the launch, and the support team is among the best I have ever worked with”. De Vere Group’s partnership with SecureTrading first started three years ago with the launch of ‘Instant Meetings’, an online booking tool with which De Vere Group customers can arrange day meetings. The relationship was extended via the creation of De Vere Club – the fastest growing golf membership in the UK – which enables members to sign-up and manage their account online, including initial payments. Now, the online payments solution for bedroom bookings offers further capabilities and serves to further enhance the relationship. Tim Allitt, Head of Sales and Marketing at SecureTrading, comments: “De Vere Group is continuously improving and expanding its online booking processes, and with online bookings for events, Golf Tee-Times, dining and lodges all due for launch shortly, SecureTrading will guarantee successful operations by providing payment solutions that enable fast and secure payment at all times”. ENDS About De Vere Hotels Our portfolio spans 65 properties across the UK, meaning customers are never far from the De Vere experience. Every year the company hosts over two million leading professionals, hundreds of thousands of leisure guests and many of the world’s major brands. But despite this success De Vere is investing in the quality of its properties and is continually looking to the future, training and nurturing its people and, in turn, going from strength to strength. The group is made up of a number of core brands - De Vere Hotels – www.devere-hotels.co.uk Or find out more about the group by visiting www.devere-group.co.uk About SecureTrading Michael Gwynne
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