De Vere Group cuts costs and enhances customer service with online payment solution from SecureTrading
Released on: February 01, 2012, 7:34 pm
De Vere Group, operator of hotels, conference & training
venues, golf clubs, luxury lodges and many other facilities across the
UK, has implemented a solution from SecureTrading, the UK’s leading
independent payment processor, to enable fast and secure online card
payment services across its booking engines and websites.
Since the implementation, customers can now complete bookings faster and easier than
before, enhancing the overall customer experience. De Vere Group staff no longer
have to manually download bookings, take the payments or encrypt the credit card
numbers, as this process is now automated via the SecureTrading solution – a benefit
that has drastically reduced administration costs. Another plus is that customer
payments also reach De Vere Group’s bank accounts quicker.
Joanne Stanford, Group IT Director at De Vere Group, comments: “We were looking to
introduce an online payments system and wanted a partner that could work well with
our web agency in terms of build as well as providing full PCI compliance and 3-D
Secure validation. Having worked with SecureTrading on other projects for three
years and recognised its customer-centric approach, we quickly realised it was the
perfect partner. SecureTrading has provided an excellent level of service throughout
the process, from the initial account set-up to the launch, and the support team is
among the best I have ever worked with”.
De Vere Group’s partnership with SecureTrading first started three years ago with
the launch of ‘Instant Meetings’, an online booking tool with which De Vere Group
customers can arrange day meetings. The relationship was extended via the creation
of De Vere Club – the fastest growing golf membership in the UK – which enables
members to sign-up and manage their account online, including initial payments. Now,
the online payments solution for bedroom bookings offers further capabilities and
serves to further enhance the relationship.
Tim Allitt, Head of Sales and Marketing at SecureTrading, comments: “De Vere Group
is continuously improving and expanding its online booking processes, and with
online bookings for events, Golf Tee-Times, dining and lodges all due for launch
shortly, SecureTrading will guarantee successful operations by providing payment
solutions that enable fast and secure payment at all times”.
About De Vere Hotels
De Vere is a British company with a strong heritage and contemporary values, driven
by a desire to set a benchmark for excellence in hospitality.
Our portfolio spans 65 properties across the UK, meaning customers are never far
from the De Vere experience. Every year the company hosts over two million leading
professionals, hundreds of thousands of leisure guests and many of the world’s major
brands. But despite this success De Vere is investing in the quality of its
properties and is continually looking to the future, training and nurturing its
people and, in turn, going from strength to strength.
The group is made up of a number of core brands -
De Vere Hotels – www.devere-hotels.co.uk
De Vere Venues – www.deverevenues.co.uk
De Vere Village – www.village-hotels.co.uk
De Vere Luxury Lodges – www.devereluxurylodges.co.uk
De Vere Academy – www.devereacademy.com
Or find out more about the group by visiting www.devere-group.co.uk
SecureTrading is the UK's leading independent payment processor, providing online
payment processing for all types of businesses via the most reliable and secure
internet payment gateway services. Founded in 1997, the company’s fast, reliable and professional online card payment services enable its customers to accept credit cards, debit cards and
other payment methods such as PayPal and Ukash online.
SecureTrading also offers the most comprehensive suite of counter-fraud services and merchant account
services available. From its core services of 3-D Secure, CVV2 and AVS to
SecureTrading Fraud Score enabling IP checking and SecureTrading Identity Check
which enables full KYC checks, the company reduces significantly the threat of
online fraud to businesses.
For businesses looking to expand internationally, SecureTrading supports Dynamic
Currency Conversion as well as European payment systems including ELV, iDeal,
Sofortüberweisung and Giropay.
For more information visit www.securetrading.com
Contact Details: Zara Camble
Tel: + 44 (0) 845 034 5602
Tel: +44 (0) 1248 672 078
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