Released on = January 8, 2006, 8:44 pm

Press Release Author = Sales Team Automation

Industry = Internet & Online

Press Release Summary = Sales Team Automation Offers Call Monitoring and Recording
Solution Enhancing the InsideSales.com Hosted CRM CTI Platform

Press Release Body = Springville, UT. - January 11, 2006 - Sales Team Automation DBA
InsideSales.com, a leading provider of on-demand customer relationship management
(CRM) products and services, today announced they have enhanced the InsideSales.com
CTI (computer telephony integration) functionality to provide comprehensive call
monitoring and recording for quality assurance solutions. This new solution offers a
fully-integrated voice-and-data evaluation tool specifically designed to meet the
challenges of the call center market.

The hosted InsideSales.com CTI monitoring and recording system synchronizes the
monitoring and/or recording of both voice and data capturing of an entire call
transaction for quality assurance (QA) evaluation, helping managers assess
responsiveness, accuracy and overall interaction between phone-professionals and
customers. It is the most effective method for gauging the effectiveness of inbound
and outbound sales and support center services and offers a more complete solution
by supporting both voice monitoring and recording capabilities as well as the full
suite of CRM tracking and monitoring capabilities. Recordings can be triggered by
call ratios, manager initiated events or user initiated events. Recorded
transactions can be conveniently and selectively listened to because they will be
attached to each contact record in the form of a playable audio file. There are also
reports and tools to search and backup all audio files for security purposes. Sales
Managers now have a consol to view all inside sales call center agents, and can
selectively monitor any call real-time. Because of the hosted/on-demand nature of
the InsideSales.com CTI functionality, management call monitoring can occur with
remote phone sales agents and managers. Additionally, there is no hardware or
software download required, it is all provided through the web based InsideSales.com
sales management application.

\"Today's inside sales centers need solutions that can leverage existing phone
systems and sales methodologies to improve the inside sales centers quality. The
InsideSales.com integrated solution is quickly deployed with a companies' existing
environment and hardware, thus, enabling organizations to leverage current hardware
while providing a short learning curve that can save time and money traditionally
needed for training,\" said David R. Elkington, CEO of Sales Team Automation.


The InsideSales.com Solution:
The InsideSales.com CTI monitoring and recording system for sales call centers
comprises three modules:

Management Monitoring Consul Module - Enables managers to view all agents' current
status and time in their current status. It delivers the necessary tools to perform
management of a centralized or remote team. Sales managers can view all active calls
with a click of a button and can either be monitoring the call, or record a chosen
call which can be reviewed at a later time.
Voice Recording Module - Digitally logs calls, records voice and digitally stores it
to the InsideSales.com servers. It stores the digitally recorded call within the
context of the hosted CRM; all recorded call can be accessed through the web based
CRM attached with each called contact as an attached file of type 'Recorded Call'.
Reporting and Storage Module - Allows users to find recordings based on contacts,
companies, dates and times. It then allows a full download and back-up of all
recorded calls as .wav files. The tool set allow users to save file names
dynamically based on the contact name, company name, call date and time, and sales
agent.

\"The InsideSales.com integrated solution offers the most complete and comprehensive
package for monitoring and recording of the agents call process, identifying
weaknesses and strengths in the agent's quality level. This leverages the captured
sessions for coaching and distributed playback to agents for immediate feedback,
keeping \"best\" and \"worst\" call examples for CBT (Computer Based Training) to
deliver realistic production scenarios to train new trainees,\" said Kenneth Krogue,
CSO and President at Sales Team Automation.

About InsideSales.com.

Sales Team Automation dba InsideSales.com is a leading provider of advanced
on-demand applications and services that help businesses better communicate with
their customers, partners and employees. Sales Team Automation\'s InsideSales.com
solution provides integrated sales force automation, customer service and support,
marketing automation and analytics to help companies meet the challenges of
effective communication with customers, partners and employees. All components of
the InsideSales.com solution offer a complete CTI functionality enabling automation
and integration in a complete system.

Sales Team Automation dba InsideSales.com offers a unique value proposition to small
and mid-sized organizations looking to enhance the effectiveness of their sales
initiatives. From our intuitive and simple-to-use Web-enabled interface to our
robust reporting and forecasting abilities, Sales Team Automation provides
comprehensive SFA tools at close to 30 percent less than other Web-based SFA
applications.

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Web Site = http://www.insidesales.com

Contact Details = David Elkington
1335 W 1650 N
801-853-4090
delkington@insidesales.com