Stellar Call Centres wins deal with mobile telecommunications provider

Released on = February 14, 2007, 2:52 pm

Press Release Author = Stellar

Industry = Telecommunications

Press Release Summary = Stellar expands Adelaide contact centre to support new
mobile telecommunications provider client

Press Release Body = Stellar Call Centres, a leading Australian outsourcing
provider, today announced that it has signed an agreement with one of Australia's
largest mobile telecommunications providers to provide inbound sales to support
significant growth in call volumes.

The 80-seat inbound sales solution will run from 8am till midnight, seven days a
week, and will help support the continued growth of the mobile telecommunications
provider.

To provide the required capacity for the work, Stellar Call Centres has expanded
their Adelaide-based contact centre in South Australia by taking up an additional
building floor.

The client selected Stellar Call Centres due to their ability to ramp-up so quickly,
the responsiveness and flexibility of their management team and their demonstrated
telecommunications industry experience.

Stellar Call Centres has developed strategic partnerships with other divisions of
the client's business over the past eight years, providing a variety of contact
centre outsourcing solutions, including customer care, billing, information services
and sales.

"The mobile telecommunications industry faces increasing competitive pressure and
the need to differentiate offerings to win and retain customers," said Steve
Morphett, Chief Executive Officer of Stellar Call Centres. "Stellar is a pioneer in
serving the telecommunications industry, having extensive experience managing
contact centre services for landline, mobile phone and Internet service providers.
We look forward to building on our relationship with this important client, and
continuing to support their growth and ongoing success".

The inbound sales service will initially operate for 12 months, and may extend for a
further term dependent on client requirements and the results achieved.

About Stellar
Stellar is a leading global business process outsourcing provider, with over 6,000
employees across 19 contact centre sites across Australia, Philippines, Canada and
UK. In addition to contact centre outsourcing, Stellar also specialises in document
management, workflow automation technology and outsourcing solutions. Stellar's
consistent service quality across various communication channels helps clients
reduce operating costs, improve quality levels and increase revenue and
profitability. Stellar's award-winning Open Book Management culture is the key to
their success. The company serves a range of clients in the telecommunications,
utilities, transport, finance, government and manufacturing industries. For more
information, visit www.stellarccs.com

Web Site = http://www.stellarccs.com

Contact Details = Luke Faulkner (Marketing Manager)
+61 3 8416 4019
lfaulkner@stellarccs.com

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