Released on = April 20, 2007, 6:49 am

Press Release Author = CubicleSoft

Industry = Software

Press Release Summary = Reduce technical support times from 2 hours to 5 minutes.

Press Release Body = Users break computer systems. Technical support/IT helpdesk
people fix them. Users spend two hours on the phone with technical support and
sometimes problems are solved but only after spending two hours. Then complaints
are told about the experience to coworkers and friends. The end result is a
communication breakdown and a public relations disaster. VerifyMyPC reduces
technical support times from 2 hours to 5 minutes, fixing the problem in the
process, and restores the relationship between technical support personnel and
end-users.

VerifyMyPC is change tracking and management software that tracks changes made to
computer systems running Windows NT/2000/XP/2003/Vista. Systems that have
VerifyMyPC installed on them keep track of software installations, changes, and
removals as well as critical system components on a daily basis. All of this
information is analyzed and a short summary is generated that describes what has
changed - in full sentences such as \"Since the last scan you have: Installed Adobe
Acrobat 8, Installed known spyware.\" Information that, at a glance, tells what
changed.

Armed with VerifyMyPC, technical support personnel can ask the user two simple
questions: \"About when did the problem with.....start? Was it yesterday, a couple
days ago, or just make a reasonable guess?\" The user will respond with \"Oh, yeah!
It started 3 days ago.\" Then the support personnel starts VerifyMyPC and looks at
the last 48-96 hours worth of changes - several weeks worth of changes can be viewed
in just a few seconds. Since VerifyMyPC is designed specifically for such
scenarios, the problem sticks out and therefore can be easily fixed. Five minutes
later, the problem is fixed and both people go their separate ways. And both are
happy.

VerifyMyPC 2.4 introduces Alternate Data Stream support. Also known as ADS. ADS is
a hidden feature of Windows and very hard to get access to. Some viruses and
spyware like hiding in this secret area since it requires highly specialized tools
to even see the files under Windows. ADS acts as a metadata storage medium but can
be a hiding spot for malware.

The VerifyMyPC 2.x series is completely re-written from the ground-up. VerifyMyPC
2.x features an advanced, high-performance scanning engine and generates textual
descriptions (for example, \"Installed Adobe Photoshop CS2\", \"Installed known
spyware\", etc). It even has drill down abilities to go from high-level overviews to
details of the problems found.

CubicleSoft VerifyMyPC is $10 per user. It requires 32MB RAM, 100MB hard drive
space, 1GHz CPU, and Windows NT, 2000, XP, 2003, or Vista.

http://www.cubiclesoft.com/VerifyMyPC/

Web Site = http://www.cubiclesoft.com/VerifyMyPC/

Contact Details = Address: 1956 Penobscot Drive, Okemos
United States of America

Phone Number: 517-803-4197
Email: submit_1@cubiclesoft.com