Released on: October 24, 2007, 2:33 am

Press Release Author: Sarah-Anne Bray

Industry: Telecommunications

Press Release Summary: Survey by GN/Jabra at Call Centre Expo 2007 reveals barely 5%
of contact centres have a policy in place for EU Law

Press Release Body: EGHAM 24th October 2007 - Eighteen months after the introduction
of the EU Noise at Work legislation many contact centres in the UK are still baffled
by the law, according to a GN/Jabra survey of attendees at this year's Call Centre
Expo. The survey revealed that barely 5 per cent of contact centres have a policy
in place to adhere to the law. A staggering 86 per cent have not even considered
putting a policy in place, again highlighting the complexities and ambiguity of the
law which is preventing contact centres from adhering.

"We know from experience that contact centres across the country want to comply with
the law but there is so much confusion around the Noise at Work Legislation that
most contact centres don't know where to begin to put a policy in place and as a
result many simply don't bother," commented Dale Peters, Managing Director, GN UK.

The European Union Noise at Work Legislation was introduced in April 2006 to ensure
that employees aren't exposed to noise over 85db during an eight hour work day. To
adhere, Contact Centres have to measure and monitor the ambient noise levels through
out their premises, including sound levels both inside and outside the building as
well as those transmitted via a phone line, ensuring that they are within the legal
limit.

"There are so many different sources of noise going on in a contact centre that it
makes it practically impossible to constantly measure the noise levels, so it's not
surprising that our survey found that only 5% of contact centres have a policy in
place and that 86% have not considered putting a policy in place," added Peters.
To help contact centre managers better understand and deal with the Noise at Work
Legislation, Jabra has recently partnered with the Acoustic Safety Programme to
provide an e-learning programme on the law. The guide is designed to help contact
centre managers understand the law as well as giving practical advice on how to set
up a policy, measure noise levels and manage the noise-level on an ongoing basis.

Jabra has identified eight top tips to help contact centres become compliant with
the law:
. Establish a corporate policy and ensure that all staff regardless of position are
aware of the directive
. Carry a programme of regular audiometry to include pre-employment, baseline and
ongoing hearing tests.
. Use soft materials as much as possible. Special materials, often available in
ceilings can help to reduce reverberation. Carpet, chairs with soft seats and
padded screens between agents can also be effective noise absorbers
. Use compliant wired and wireless headsets when the phone usage is intense. GN's
Jabra GN9350 is an ideal wireless solution and remember that any corded GN headset
can become law-compliant by simply using the 8120 amplifier
. Educate agents on how to use their phone and headset properly. Introduce a
training scheme where every new employee is shown how to increase and decrease the
volume on their phone and adjust their headset accordingly.
. Give agents a choice of headsets. Offer agents the opportunity to use either a
mono or a duo headset particularly as a duo headset can offer agents additional
protection.
. Measure the ambient noise level regularly to ensure compliance
. If in any doubt about the levels of noise in your contact centre ensure that
agents work no more than eight hours in any shift

About GN
Through its Jabra brand, GN is a world leader in innovative headset solutions. With
1,900 employees and sales offices around the world, GN develops, manufactures and
markets a broad range of wireless headsets for mobile users and both wireless and
corded headsets for contact centre and office-based users. GN's business activities
also include its original equipment manufacturing (OEM) business. GN has been
helping people communicate since 1869 and is a listed company on the Copenhagen
Stock Exchange.

Jabra® is a registered trademark of GN Netcom A/S. All other trademarks included
herein are the property of their respective owners. The Bluetooth® word mark and
logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom
A/S is under license.


Web Site: http://www.jabra.com

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23 Oakhill Grove, Surbiton, Surrey
KT6 6DU