Released on: October 18, 2007, 11:57 am

Press Release Author: Knoa

Industry: Software

Press Release Summary: Independent Research Firm Calls Knoa "Best Suited for
Monitoring End User Behavior"

Press Release Body: NEW YORK, October 16, 2007 - Knoa Software today announced that
its Experience and Performance Manager product (EPM) has been named a leader in The
Forrester Wave: Passive Agent End User Experience Monitoring, Q3 2007, Forrester
Research, Inc., September 2007. In this report for IT Infrastructure and Operations
professionals, Knoa EPM received the highest current offering score and was
described by Forrester as an especially good fit for buyers that want to focus on
true end user experience monitoring. "Knoa Software's solution in this market is
grounded in its vision of fulfilling all the end user experience measurement needs
of IT organizations," wrote Forrester's JP Garbani.

Forrester evaluated four independent vendors of desktop-based end user monitoring
solutions across 43 criteria important to IT Operations. These criteria stem from
Forrester's examination of past research, user need assessment and vendor and
customer interviews. Knoa's current offering score led the group and included
analysis of architecture, initial configuration, type of data collected, updates and
changes, desktop load, monitoring capabilities, console integration, archiving,
performance management and content and transaction errors.

The report noted that Knoa is an especially good fit for buyers who want a product
that crosses IT operation and application development boundaries. "In an integrated
IT organization that cares for the end user experience, it is probably as important
to create applications that are easy to use and minimize usability issues as it is
to provide good online performance," wrote Garbani. "Knoa\'s product allows the whole
IT organization to work together on improving end user productivity."

Although this report focused on Knoa's IT functionality, Knoa's integrated
experience and performance management suite provides extensive offerings for other
corporate functions including end user support, training, process engineering and
governance/risk/compliance.

The breadth of Knoa's product line stems from its Universal Client Engine which
monitors from the perspective of the end-user, and provides precise metrics about
the end user experience as well as measurements on the user's interaction with
software applications. The result is the most accurate metrics possible on the
performance of the application, and an unprecedented level of visibility into the
actual performance of the end users, which can be used to drive adoption and
efficient and effective use of corporate applications. Knoa believes a responsive
infrastructure, and a well-performing application are all for naught if you don't
have efficient, effective and compliant use by your end users.

"IT organizations can not continue to deploy a bevy of purpose-built agents to
capture execution, utilization and performance metrics that meet the needs of both
IT and business management," said Lori Wizdo, vice president, marketing at Knoa.
"Knoa's Universal Client Engine is the only monitoring technology designed to
collect, analyze and report the metrics needed to simultaneously drive IT
performance and corporate performance."

About Knoa
Knoa® Software is leading the performance management industry with end-user
experience monitoring solutions that reach beyond infrastructure and application
performance to monitor, measure and manage how end-users are utilizing the
application to optimize business process execution. Knoa customers not only know
if core enterprise applications are delivering an acceptable user experience, but
also, if application users are executing key processes effectively and efficiently
-- the key to achieving business value and ROI. Knoa is headquartered in New York,
NY. For more information about Knoa, please visit www.knoa.com.

Web Site:

Contact Details: Kim McCrossen
PAN Communications
978.474.1900
knoa@pancomm.com
Lori Wizdo
Knoa Software, Inc.
212-807-9608
Lwizdo@knoa.com