Released on: November 21, 2007, 10:49 am

Press Release Author: Bruce Bond/FreedomVOICE Systems

Industry: Telecommunications

Press Release Summary: New virtual office tools like PodFone, tapping into the
podcast revolution and Call Record enable effective, efficient training.

Press Release Body: Encinitas, CA November ¬¬26, 2007 -- FreedomVOICE Systems, a
licensed telecommunications carrier specializing in virtual office and hosted
telephone solutions to support small businesses, uses its own unique technology
products to guarantee a high standard for its client service function.

"Our tens of thousands of customers put a huge faith in our ability to help them
maximize productivity using our systems," said Eric Thomas, CEO and founder. "If a
customer has a problem or needs help, it's our job to take care of it effectively
and completely. Two of our product features, Call Record and PodFone, tapping into
the burgeoning podcast popularity, give us the ability to easily review calls coming
into our Client Services department without taking up normal work time."

According to Thomas, the issue was one of priority. Though he knew reviewing calls
was an important quality assurance function, as soon as he arrived at his office,
other, more urgent, matters took precedent. That's when he decided to use
FreedomVOICE technology to solve the problem.

Thomas wanted a way to review calls as he commuted to and from the office, to
maximize what normally would be idle time.

The solution was to combine Call Record, a feature previously available only on high
end phone systems with PodFone, a new FreedomVOICE product tapping into the
burgeoning podcast revolution.


Call Record allows Thomas to select what Client Service extensions he wants
recorded. To just review or archive calls this would have been enough. Users of
Call Record can access FreedomVOICE's innovative WebLINK Personal Control Panel at
any time to review recordings they make. Thomas made the recordings mobile by
turning on PodFone on the WebLINK folder where the recordings were being stored.
This instantly generated a podcast URL which he then copied to his iTunes interface
to create a new podcast of client services recordings. He set the podcast to update
every hour so he would not miss any calls. In the morning and again at the end of
the day, he transfers the Client Services podcast files to his iPod.

"Then, as I drive, I simply plug the device into my car stereo and listen," he
added. "When I get to work I can spend a few moments talking with client services
reps to help them further refine their skills."

According to company officials, Client Service reps feel more confident in their
phone skills and in their ability to offer superior customer service.

"Really being able to monitor calls has had two main benefits," said Thomas. "First
is that our Client Services reps know their calls are being listened to. That alone
makes an impact because anyone who feels they have an audience wants to perform
better. Secondly, I've developed a great deal of know how related to effective
listening, putting a customer first, using the right words to convey that attitude
and providing effective solutions that as one Client Services rep put it, 'It's
great that you can pass on that knowledge so we can all benefit.' Being able to use
Call Record and PodFone in combination makes that possible."


About FreedomVOICE Systems

Founded in 1996, FreedomVOICE Systems (FVS) develops and markets a comprehensive
slate of integrated virtual office tools that allow businesses and professional
offices to interact more effectively with their customers, clients, patients and
associates. FVS' feature-rich systems and flexible technology enable users to
enhance their image, communicate seamlessly whether by
voice, fax or email, track marketing effectiveness and promote their service by
increasing their availability.

The company offers a wide array of products and services from 800-number toll free
services to more advanced unified communications systems. For more information,
please call 800-477-1477 or visit our web sites.

www.fvscorporate.com



Web Site: http://

Contact Details: 169 Saxony Road
Encinitas, CA 92024
800-477-1477
bruce@freedomvoice.com