Released on: January 31, 2008, 6:22 am

Press Release Author: John Horchner

Industry: Software

Press Release Summary: New York, NY Provide Support LLC released a Mac version of
its live chat software, which is a powerful e-commerce tool enjoyed by thousands of
PC users. The operator console for the Macintosh is ready for those computers
running Mac OS X 10.4.x and later, Intel or PowerPC.

Press Release Body: The software has been extensively tested and is available now
for download from ProvideSupport.com.

"Provide Support is the only live chat technology provider to offer downloadable
software for the Mac," said John Horchner, marketing manager for the New York-based
company. "This is important because Mac users are loyal to their interface, and this
software was created for and works within that environment. This is not just a
browser-based application designed for PCs. It is fully functional software designed
for Macs and has all the features that come with the PC version, including Geo
Location Map and spellchecker."

Provide Support's live chat software is a cost-effective tool that helps businesses
with an online presence reach and retain customers. It allows sales and support
professionals to have real-time conversations with website visitors, which builds
customer loyalty and ultimately boosts sales.

Live chat has been likened to a "virtual handshake" giving businesses in competitive
industries a leg up in terms of customer service. Provide Support's customers
include retailers, real estate professionals, travel agents, insurers, universities,
and web designers and hosts.

New customers can sign up for a 10-day free trial at
http:// www.providesupport.com. No payment information is required. The operator
console takes just a few seconds to download over a high-speed Internet connection.
It's simple to use, and Provide Support's assistants are just a click away.

The ability to monitor website visitors is vital to sharpening marketing strategies.
Provide Support's innovative console allows operators to see which web pages
potential customers are visiting, how long they're staying, and where they're coming
from. If a visitor enters the website from a search engine page, Provide Support
captures the search phrase used. Geo Location Map, another Provide Support feature,
shows console operators the whereabouts of current website visitors on a world map.
Operators can elect to have transcripts of chat conversations sent to them by
e-mail.

With Provide Support, there is no contract and accounts may be canceled at any time.
A one-month package starts at $15 with discounts for longer subscription terms, up
to 45 percent for annual subscriptions.

Over 4000 customers in the USA and abroad rely on Provide Support's Live Chat
solution.

"Provide Support is happy to offer sales and support professionals expanded benefits
that now include software for the Mac," Horchner said. "Now, Mac users can be twice
as efficient in handling their customers."

Web Site: http://www.providesupport.com

Contact Details: John Horchner, Marketing Manager
Provide Support, LLC
545 Eighth Avenue, Suite 401
New York, NY 10018-4307
Phone: 1-877-373-7709
Website URL: http://www.providesupport.com