Momote Helps Iveco Improve Productivity of Breakdown Technicians
Released on: March 11, 2008, 5:13 am
Press Release Author: Momote
Industry: Telecommunications
Press Release Summary: Hosted mobility application provides foundation for global transport organisation's European strategy to improve customer service
Press Release Body: Manchester, 10th March 2008 - Momote, a leading provider of customised mobile workforce management solutions, has been selected by global transport organisation Iveco to deploy a mobility application for 200-300 breakdown technicians across Europe, allowing them to provide more efficient roadside maintenance and customer support internationally. The deployment will initially focus on providing support for more than half of Iveco's UK dealerships, and has already been rolled out to three branches.
The hosted mobility application was jointly designed and deployed by Momote and Iveco in just one month using the Momote MX platform. Momote's application supports the full range of handheld devices including the latest mobile phones and PDAs, giving Iveco's mobile technicians the flexibility to select the handheld device that best suits their needs.
Momote's bespoke application will simplify and improve communications between mobile technicians and the call centre, giving Iveco greater visibility over operations in the field which will enable them to deliver a better level of service to customers. For example, Iveco's call centre can now give stranded lorry drivers a more accurate time of arrival of roadside assistance, as technicians can use their mobile devices to quickly and easily update the Iveco call centre with their whereabouts.
Using the Momote mobility application, information such as time of arrival, what is wrong with the vehicle and the next steps can now be entered directly via the technician's mobile phone or PDA and automatically sent to the Iveco call centre at the end of each job. This improves data accuracy as well as helping to reduce the amount of paperwork technicians have to complete and deliver to local depots. Call centre agents also have to spend less time on the phone to technicians which increases productivity and minimises technician mobile phone bills.
"Momote stood out from the competition as we were able to leverage their in-house expertise to maximise the functionality of their technology to quickly design and deploy a mobility application that was uniquely tuned to our requirements. We now have a mobility solution which will grow with us, enabling us to roll out the solution across Europe and add new functionality as our needs mature," said Fabio Santiago, Warranty Manager of Iveco.
Graham Whistance, MD of Momote said: "Organisations are increasingly demanding agile mobility applications that allow rapid and cost effective design and deployments, ensuring customer service and staff productivity benefits are realised quickly. We provided Iveco with a flexible, bespoke mobility application that fulfils their business needs, today and well into the future." - ends -
Notes for editors
About Momote Based in the UK, Momote is a leading provider of mobile workforce management solutions that help its customers realise the true potential of real-time information exchange between an organisation and its mobile workforce. By providing full visibility of the mobile workforce, Momote's solutions enable companies to optimise business processes, maximise revenue generation and create competitive advantage through service innovation. Momote delivers customised applications - which can operate across all platforms and devices - within weeks, slashing traditional timescales to provide a rapid ROI and a lower cost of ownership than any other offering on the market today.
Momote works in partnership with some of the biggest enterprises in the mobile industry, such as Orange, Motorola and Zebra. Customers include corporate organisations such as Autoglass and Iveco, and ISVs, including Zafire, Professional IT and Courier Exchange. For more information, please see www.momote.com
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