Comodo Helps Leading Cutlery E-Tailer Increase Individual Transactional Value by Over 250 percent

Released on: April 24, 2008, 9:15 am

Press Release Author: Comodo Group

Industry: Software

Press Release Summary: ExcaliburCutlery.com integrated Comodo\'s eCommerce
Accelerator Kit and saw average order value increase from $34 to $120

Press Release Body: Jersey City, NJ (April 24, 2008) - Comodo, a leading
Certification Authority and Security company, announced today that using its
eCommerce Accelerator Kit can help business improve their online performance.
Comodo\'s new eCommerce Accelerator Kit includes EV SSL certificates, HackerProof and
UserTrust, which together are designed to deliver important trust indicators to site
visitors that help accelerate visitor conversion, improve user interaction, and
create trusted transactions. Cumulatively, these solutions helped
ExcaliburCutlery.com realize a significant increase in business including an average
250% increase in the value of each transaction. Before the deployment of the
eCommerce Accelerator Kit, an average sale on ExcaliburCutlery.com was $34. After
the solution was deployed, average transaction value rose to $120. This improvement
was in addition to a significant increase in site traffic conversion.

Excalibur Cutlery was launched in 1978 and had been online for over a year and using
competitive solutions, such as ScanAlert and Thawte, for their online security. \"The
strategic challenge for our website was to grow our customer base by transferring
the trust our customers has with our in-store experience to the virtual world.\" said
Thomas Goodman, Internet Retail Manager at Excalibur Cutlery. \"Before we adopted
Comodo, we were not achieving great business results because our customers did not
trust our site as much as we needed them to. We decided to replace all our previous
security solutions and use Comodo\'s eCommerce Accelerator Kit instead. The results
have been amazing.\"
The Comodo eCommerce Accelerator Kit:

1) Website security and identity assurance with EV SSL Certificate
EV SSL certificates provide eMerchants with the ability to reassure site visitors
about the verifiable identity of a site with EV SSL certificates. EV SSL
certificates deliver improved customer trust by providing important trust
information, unavailable in other SSL certificates, including:

* Business identity confirmation using a new green indicator in the address bar
* Access to further trust information in the URL including the credentials of
both the site owner and the Certification Authority that verified the
information in the certificate

The result is that consumers can be confident that they are on an authenticated site
and not a phishing site.

2) End User protection against hackers verified with HackerProof Service
HackerProof is a service that drives visitor conversion by certifying that the site
has been tested and meets Comodo\'s stringent \"anti-hacker\" security standards. As
proof of their \"anti-hacker\" status, these eMerchants can display the HackerProof
trust mark which is highly valued by eMerchants as an endorsement of the site\'s
credibility as over 100 million people associate the Comodo brand with security.
Importantly, unlike other competitive providers, Comodo offers this advanced service
for free until the eMerchant sees at least a 5% increase in site conversion rates.

3) Social authentication of site\'s performance with UserTrust Feedback Platform
UserTrust is a free feedback platform for eMerchants to help them harness the power
of customer feedback in order to optimize visitor conversion. When customers rate a
company through UserTrust, subsequent visitors benefit from seeing previous users\'
experience and feedback. This drives \"distributed\" social authentication of a site\'s
ability to deliver on its promises.

To date, hundreds of eMerchants have created more trusted sites using active
management of customer feedback:

* Capture customer feedback for analysis and future promotional opportunities.
* Manage negative feedback to improve business results.
* Mine data for service or solution gaps to generate more loyal customers.
* Create viral marketing conversion campaigns to attract new customers through
endorsements from existing satisfied customers, (e.g. tell a friend program).

ExcaliburCutlery.com Business Results
ExcaliburCutlery.com business results were impressive despite the fact that the
Comodo solutions was on the site for less than a month. According to the company,
the site realized these business results:

* Average value per order increased from $34 to $120
* Site traffic did not increase, but there was a measurable increase in
percentage of customers that converted
* Website is seeing a measurable increase in average time spent on site which
improve the chances of converting visitors into customers

\"Increasing customer confidence and trust is a critical requirement for most online
businesses and our approach manages the trust building process from a number of
different perspectives\" said Melih Abdulhayoglu, CEO and Chief Security Architect of
Comodo. \"By implementing the eCommerce Accelerator Kit, eMerchants can deploy a set
of trust building solutions proven to improve the key metrics of any online business
- visitor conversion and transactional value. The results of ExcaliburCutlery.com
demonstrate how Comodo is building business for our customers, easily and
economically.\"

For more information about the Comodo eCommerce Accelerator Kit, please visit:
http://www.comodo.com/accelerator_kit/
About ExcaliburCutlery.com

Since 1978, Excalibur Cutlery and gifts has been serving customers from its retail
locations and through its website to deliver the best service, value and the largest
selection of cutlery and gift products to customers around the world. Excalibur
Cutlery considers its customers to be the most valuable asset of its business;
Excalibur Cutlery specializes in providing superior customer service along with a
depth of product assortment that is unsurpassed. Whether their customers are looking
for a specific cutlery item or gifts for someone special, Excalibur Cutlery\'s
comprehensive product portfolio of over 2,000 products reflects their customers\'
requests as well as their own product quality evaluations. All of their products are
fully tested by their own staff to ensure complete customer satisfaction. For more
information, please visit; http://www.excaliburcutlery.com
About Comodo

The Comodo companies provide the infrastructure that is essential in enabling
e-merchants, other Internet-connected companies, software companies, and individual
consumers to interact and conduct business via the Internet safely and securely. The
Comodo companies offer PKI SSL, Code Signing, Content Verification and E-Mail
Certificates; award winning PC security software; vulnerability scanning services
for PCI Compliance; secure e-mail and fax services.

Continual innovation, a core competence in PKI, and a commitment to reversing the
growth of Internet-crime distinguish the Comodo companies as vital players in the
Internet\'s ongoing development. Comodo secures and authenticates online transactions
and communications for over 200,000 business customers and 3,000,000 users of our
desktop security products.

For additional information on Comodo - Creating Trust OnlineT visit
http://www.comodo.com

For more information, reporters and analysts may contact:
Judy Shapiro
Comodo
+1 (201) 963-9471
Email: judy.shapiro@comodo.com

Web Site: http://www.comodo.com

Contact Details: media-relations@comodo.com
+1 888 266 6361

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