New application makes your SharePoint site an excellent tool for Issue Tracking and User Support
Released on: May 21, 2008, 1:28 pm
Press Release Author: kalmstrom.com Outlook Solutions
Industry: Software
Press Release Summary: kalmstrom.com Outlook Solutions has released a helpdesk solution that combines Microsoft Outlook and SharePoint into a software for the future. Now the beta version of HelpDesk for Outlook and SharePoint is available for download and free trial from the kalmstrom.com website.
Press Release Body: Borgholm, Sweden, 21 May 2008. The new application, HelpDesk for Outlook and SharePoint, is meant to be very easy to use and configure. "It is quite straight forward from the outside, but there is some really complex algorithm / programming beneath\", explains Lead Developer Bahrur Ipham at kalmstrom.com Outlook Solutions. \"Encapsulating all those complexities into friendly interfaces is the key." Has the kalmstrom.com team succeeded? Download the beta version of HelpDesk for Outlook and SharePoint from www.kalmstrom.com and judge for yourself! .
HelpDesk for Outlook and SharePoint is totally web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring strongly. This makes the application safe for the future, and users get a lot of features and possibilities. The possibilities to customize the solutions are endless, and there are no problems using multiple helpdesks.
HelpDesk for Outlook and SharePoint has three parts: an Outlook add-on that is installed on every helpdesk worker's client machine, a report generator and a SharePoint template. E-mails are converted into tickets in Outlook, manually or automatically, and they are then stored and organized at the SharePoint site. A Settings form in Outlook handles the connection between Outlook and SharePoint.
During the beta period kalmstrom.com Outlook Solutions gives a discount on the purchase price, but only minor issues are expected to surface, since HelpDesk for Outlook and SharePoint already is thoroughly tested. Refer to http://www.kalmstrom.com for more information on HelpDesk for Outlook and SharePoint. Also feel free to contact Kate Kalmstrom, sales@kalmstrom.com.
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