Released on: June 24, 2008, 5:58 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: Leading companies worldwide leverage eGain through
on-premise, on-demand, and managed service deployments

Press Release Body:

Mountain View, Calif. (June 24, 2008) - eGain Communications Corporation (OTC BB:
EGAN.OB), the leading provider of multichannel customer service and knowledge
management software for in-house or on-demand deployment, today marked the 10 year
anniversary of eGain OnDemandT, the hosted version of its eGain ServiceT software
suite. As the first-ever provider of hosted applications software for the
enterprise, eGain has been providing the industry's most flexible and proven set of
deployment options for customer service software, including on-premise, on-demand,
and managed service, since 1998.

eGain® OnDemand, the industry\'s first-ever hosted enterprise applications software,
is a proven, enterprise-class solution that has helped companies rapidly build
customer interaction hubs over the last ten years. Based on the Power of OneT, the
concept of one unified platform for multichannel customer interaction and knowledge
management, these hubs enable dramatically improved customer experience, end-to-end
service process efficiencies, increased sales, and enhanced contact center
performance.

Businesses that have implemented eGain OnDemand over the last decade span a broad
range of industry sectors, including financial services, retail, communications,
consumer goods, technology, healthcare, media and consumer services. Many of these
are clients took a hybrid approach to deployment, starting with one approach and
seamlessly migrating to the other. More information on eGain OnDemand is available
at: http://www.egain.com/products/on_demand.asp

"As CRM SaaS solutions have gained more acceptance and usage, buyers are starting to
consider using SaaS in more creative ways. Rather than thinking about SaaS solutions
and on-premise CRM solutions as mutually exclusive, CRM professionals are starting
to implement hybrid deployments: implementing an on-premise solution for large user
populations with complex business processes and supplementing with a SaaS solution
to fill the needs of remote or specialized business units, for example," writes
William Band, VP and Principal Analyst and Pete Marston, Analyst for Forrester
Research in the report "Best Practices: The Smart Way To Implement CRM SaaS
Solutions," dated May 7, 2008.

"On-demand customer service solutions can accelerate the time to customer service
and business benefits, while reducing the need for specialized help," said Johan
Jacobs, Research Director at Gartner. "Businesses should carefully assess the
suitability of on-demand deployment for their specific needs, taking into account
factors such as process complexity, integration and speed-to-market requirements."

Unlike most other customer service software providers who exited and reentered the
on-demand business or took a one-dimensional approach to deployment by focusing on
one of the deployment options, eGain has consistently invested in developing both
on-demand and on-premise capabilities for over a decade. eGain OnDemand is proven in
mission-critical, large-scale deployments. It enables businesses to get their
customer service operation up and running quickly, without requiring extensive IT
resources. The solution includes enterprise capabilities such as:

. Private hosting on dedicated servers in world-class SAS70 Type II data center
facilities with 24x7x365 monitoring and support
. Multilevel security architecture to defend against external threats
. Integration with existing business applications

"As a pioneer in the customer service and knowledge management space, eGain has
delivered many industry-first innovations, and deployment flexibility is one of
them," said Ashu Roy, eGain's CEO. "Many of our clients have also used the on-demand
option to prove business value and align IT resources before seamlessly migrating to
an on-premise model over time."


About eGain
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and
knowledge management software for in-house or on-demand deployment. For more than a
decade, the world\'s largest companies have relied on eGain to transform their
traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. These hubs enable dramatically improved
customer experience, end-to-end service process efficiencies, increased sales, and
enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.
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Web Site: http://www.egain.com

Contact Details: eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com