3CX Phone System v7.1 Delivers Personal Phone Assistant for ALL
Released
on: April 23, 2009, 4:47 am
Author: 3CX Ltd
Industry: Telecommunications
New
3CX Assistant for 3CX Phone System offers one-click call transfer,
call parking, call divert, presence and more
London,
UK – 22 April 2009 - 3CX today announced the availability
of 3CX Phone System for Windows 7.1,
which includes 3CX Assistant, a desktop utility that drastically
improves phone usability and user productivity. 3CX Assistant
offers extension users an easy way to transfer, divert, launch
or park calls - via “drag and drop” rather then via a cryptic
phone interface. In addition 3CX Assistant offers unified communications
features such as extension status (presence) of other users and
Call Queue information.
“3CX Assistant makes it much easier to take advantage
of Phone System features” said Nick Galea, 3CX
CEO. “Rather then learn cryptic phone dial codes, users can use
their mouse and a familiar Windows GUI”.
Works with ANY phone including ANALOG
phones.
3CX
Assistant works in tandem with an existing phone, be it an
IP phone, a soft phone, or even an ANALOG phone and thus delivers
the benefits of VoIP and Unified communications
to all. In fact, re-using analog phones via low cost FXS gateways is now
more attractive and can drastically lower the investment cost
in a new VoIP Phone System.
3CX Assistant features at a glance
- Transfer, Divert or Park calls with a mouse click or via
“Drag and Drop”
- See status of other extensions and avoid “Telephone Tag”
- Notification upon receiving a new voice mail message
- View number of callers in a Queue
- Pick – up calls waiting in the Queue
- See which agents are logged on or on a call
- Login/Logout to/from Queues
- Set user status to away/available
3CX Phone System 7.1 has an easy to use rights
system that allows granular configuration of who can see what
call information and perform which call operations.
Other 7.1 features
Besides
the 3CX Assistant, 3CX
Phone System has gained several other important features:
- A new built in Call Reporter with many new reports including
Call Queue and Agent Reports
- A CDR service that can output Call Data Records in any format
- Improved default security and installation
- Compatibility with Microsoft Small Business Server 2003
and 2008
About 3CX
3CX is an international developer of telecommunications
software, headquartered in Europe with offices in the UK, USA,
Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft
Gold Certified partner and is backed by an experienced management
and development team. Its product, 3CX Phone System for Windows,
developed specifically for the SMB (small &
medium business) market, has earned Windows
Server 2003 Certification and has received numerous awards,
including The Windowsnetworking.com
Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award
and a Best Buy Award by Computer Shopper Magazine, all in recognition
to the company’s commitment to innovation and quality. 3CX maintains
a global presence with localized information available in various
languages. For more information, visit www.3cx.com.
Contact Details: 3CX Ltd
Block
B, Office 303
Engomi Business Center
1, 28th October Street
2414 Nicosia, Cyprus
Tel:
+357 22 444032
Fax: +357 22 444033
Email: mc@3cx.com
Website: http://www.3cx.com
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