Voice Applications Get Visual With 3CX VAD
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Released
on: November 5, 2009, 8:04 am
Author: 3CX Ltd
Industry: Telecommunications
3CX
Voice Application Designer allows building of powerful Voice Solutions
with point and click ease
London,
5 November 2009 - 3CX today announced the availability of 3CX
Voice Application Designer (VAD), a tool that allows companies
to easily create powerful voice based solutions that automate
everyday business processes and thus save time and improve customer
service. Until now, building Voice Applications required code
and therefore was a complex and expensive task.
By replacing code with drag and drop, the whole process of designing,
deploying and testing a voice application has been immensely simplified
and is now within reach for many more businesses.
For example, 3CX VAD can create a voice application that queries
the caller for a customer number, then validates this number against
a database and routes the call based on customer type. A repetitive
task can be eliminated and valuable agent time is freed up which
accelerates the process of helping a customer.
How
it works
3CX
VAD itself is a graphical tool that allows you to put together
the various components/decisions of a voice application by dragging
and dropping 'building blocks'. To create menus with caller options
and actions, a user just drags one or more building blocks onto
the design window and configures them accordingly. Once done,
3CX VAD outputs a VXML script that can be deployed on 3CX Phone
System for Windows.
Ready
Application Building blocks
3CX
VAD comes out of the box with a selection of components or 'building
blocks' that can be used in an application. Some of these building
blocks include: Playback, User input, Record, Disconnect, Transfer,
Database Access, Send Email, File management, Code execution,
Web interaction, Socket client and more. With the inbuilt debugger,
a user can troubleshoot a voice application by stepping through
the application.
Availability
& pricing
A
Free edition is available with a reduced set of Application Building
blocks. The commercial edition of 3CX VAD is available at an introductory
price of 1495 euros or $1995. In addition, upgrade insurance
is available for a nominal fee of 1 euro / 1$ until year end.
3CX VAD can be downloaded here:
http://www.3cx.com/downloads/3CXVAD2.msi.
The
manual is available at this link:
http://www.3cx.com/manual/3CXVADManual2.pdf.
Evaluation / Community support is available through the dedicated
3CX VAD forums at: http://www.3cx.com/forums/3cx-voice-application-designer-vad-27/
Contact
Details: Unit 2, St. John's Mews,
13, St. John's Road, Hampton Wick,
Kingston upon Thames KT1 4 AN
United Kingdom
Tel: +44(0) 845 5240000
Fax: +44 (0) 845 869 5218
E-Mail: info@3cx.com
Website: www.3cx.com