Aetna Life Insurance Offers New Services

Released on: July 28, 2010, 3:27 am
Author: Sandra Cohen
Industry: Financial

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Miami, FL - The LifeInsurance.org News Center reported today that Aetna Life Insurance recently announced some new company service additions. One added option includes a process for expediting claim payments when a loved one passes. The life insurance company has also put into place a method for making funeral planning available to policy holders and their beneficiaries.

What To Expect From The New Services
The new funeral planning services include allowing customers 24/7 access to specialists for advice and suggestions, extensive coordination resources and other services that should help defray costs for individuals dealing with a loss. During such difficult times, members as well as their beneficiaries can get useful assistance to make the best and most appropriate decisions for what can often be a costly experience. To further assist with absorbing some of the expense, Aetna has also implemented a service for speeding along claims for payment to help pay for the funeral beforehand. Such increased value of services help Aetna tailor life insurance policies specifically to customer needs.

The company has also announced its offering of a new program, Aetna Life Essentials. This plan gives members invaluable access to various financial and legal services. The program also provides incentives for clients to maintain their health by offering discounts on gym memberships, exercise equipment and hearing and vision resources. Customers and beneficiaries can also visit licensed social workers for counseling on disabilities or other serious medical conditions.

Scott Beeman, head of Aetna Life Insurance, spoke about the new services. "Our customers are looking to us to provide value-added services aimed at protecting and rewarding talented employees." He went on to say, "Life insurance is an important part of the benefits package our customers offer their employees, so providing more than just benefit payouts is critical. Our offerings provide information and access to resources on a variety of issues including funeral costs, financial advice, estate planning and legal services. These services can truly make a difference for consumers at a time when they need it most."

Breakdown Of Tools And Resources

The services offered through the funeral planning include:

* 24X7 Advisor Assistance can be an invaluable resource for those dealing with a loss. Knowledgeable agents help with suggestions on planning issues, selecting a funeral home, casket, cemetery and more.
* Online Planning Tools which includes items like "10 Key Decisions" and "My Wishes" for life insurance customers to assist loved ones when planning on their behalf. Clients can enter personal requests and information into these online tools and rest assured that the data is securely maintained until such time as it’s needed.
* PriceFinder Research Reports is designed to assist clients with comparing cost and expenses associated with various local funeral parlors. This database is the only nationally stocked resource of its kind.

These new offerings also provide additional tools and resources for loved ones after the policy holder has passed.

* Family Assistance and Plan Implementation - Trained specialists work with loved ones to understand requests and wishes and act as a communication liaison to the funeral home, all while providing 24-hour accessibility throughout the process.
* Negotiation Assistance - Advisors coordinate data and pricing information in an easy-to-read format. These advisors can also help negotiate pricing for funeral services and help the family locate services and products at the best possible price.

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