Teleperformance Wins “BPO Employer of The year” Award
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Released on: April 22, 2011, 10:08 am
Author:
Teleperformance
Industry:
Telecommunications
Teleperformance wins “BPO Employer of the year” Award
PARIS, APRIL 18, 2011
Teleperformance, the world’s leading provider of outsourced customer experience
management, is pleased to announce that it was awarded the “BPO Employer of the
Year” during the Fifth Annual International ICT Awards – Philippines 2011. The
award was accepted by David Rizzo, Teleperformance’s President of the Asia Pacific
region at an event held recently in Metro Manila.
Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP),
stated, “Teleperformance is the company that best exemplified excellence to earn
this award. The criteria we used to determine the winner is multi-dimensional and
rigorous to say the least. I was particularly impressed with both the scope and
depth of Teleperformance’s excellent Human Resources programs. They use
comprehensive HR metrics to track and manage performance far beyond the norm we
usually see. The degree of employee involvement
integrated into Teleperformance HR programs and their overall operating environment
is exceptional. All of these factors make a positive difference between just being
good and being
great. We congratulate Teleperformance on this outstanding achievement.”
“Being the BPO Employer of the Year is a special honor,” said David Rizzo, President
of the Asia Pacific Region for Teleperformance. “It inspires all of us to stay
completely focused on the wellbeing of our people, our clients and the communities
where we live and work. We also recognize that because we are the global leader, we
have a special obligation to help advance our industry as a whole by raising the
performance bar. As one of the largest employers in the world, we
thank the organizers for recognizing our passion, efforts and results.”
Daniel Julien, Chairman of the Board of Teleperformance, added, “We are both honored
and humbled by this award which is mainly based on human factors. In fact, we work
in an industry that does not always carry a favorable people management reputation.
And so we see this
international recognition as a validation of our efforts to set a new industry
benchmark - both as employers and as socially responsible global citizens. We
understand that our people are our greatest strength. There is a direct correlation
between happy people who know they are valued and producing consistently excellent
results for our clients. I again thank the organizers on behalf of the entire
Teleperformance family – we know there is much more to be done and we remain fully
committed to being a great place to work.”
ABOUT TELEPERFORMANCE
TELEPERFORMANCE (NYSE Euronext Paris: FR 0000051807), the world's leading provider
of outsourced CRM and contact center services, has been serving companies around the
world rolling out customer acquisition, customer care, technical support and debt
collection programs on their behalf. In 2010, the Teleperformance Group reported €2.058 billion in revenue (US$2.738 billion based on an exchange rate of €1 =
US$1.33).
The Group operates about 83,000 computerized workstations, with more than 120,000
full-time equivalent employees across 268 contact centers in 50 countries and
conducts programs in more than 66 different languages and dialects on behalf of
major international companies operating in various industries.
CONTACT TELEPERFORMANCE
Mark Pfeiffer – mpfeiffer@teleperformance.com
www.teleperformance.com
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