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June 27, 2012, 7:03 am -- /EPR NETWORK/ -- The customer support at Platinum Play UK Online Casino offers players four methods of contact through a dedicated group of staff, 24 hours a day, 365 days a year.
Platinum Play UK Online Casino has encouraged players to contact the customer support centre at any time of the day or night with any casino-related question they may have.
Why this has been encouraged has come is due to the confidence that the support staff have in their ability to answer all casino-related queries players have, which will mean players can avoid frustration if they are uncertain on how to make a deposit or withdraw, or how to play video poker or any other casino games for instance.
There are four different options that players can use to get in touch with the support staff, namely telephone, email, Instant Message, and through the newly introduced Skype function.
Telephone, email and Instant Message have been the standard options for contact for sometime now, but the Skype functionality is new to the party. This one-click method gives players direct access to the support staff through both a computer or a mobile device, offering faster connectivity to the agents on call.
Other casinos that fall within the Fortune Lounge Group, including Royal Vegas, 7Sultans and Vegas Palms, have all introduced the Skype functionality.
This service is only currently available in English, but the casino has said that if
there is a demand for the service in multiple languages, a chat function could be
introduced in future. At present, players who would prefer to speak to a consultant
in the language of their choice are required to request this upon the start of the
Skype session, where they will then be transferred to a staff member of the same
language.
Contact Details: Digimedia
8/2 Portomaso Business Tower
Portomaso
St Julians
STJ06
Malta
pr@fortunelounge.com
+27117719000
http://www.digimedia.com.mt/
